The Intelligent Rebellion – Humanising Healthcare with James Ellis
“This is James Ellis, a husband, a father, a man who loves to sail and a man with a Plan B. This episode started as a chat about Prof. Henry Mintzberg and the healthcare mythology, humanising workers’ compensation and evolved into an emergent discussion about humble enquiry, being wrong, doing better science, intuition and TWOGS.”
Book Humane by Design: A Blueprint for Rethinking Our Healthcare
Ellis argues that the current healthcare system is dehumanizing and that we need to find a way to make it more humane. He discusses the importance of empathy and compassion in healthcare, and he suggests that we need to focus on the patient experience rather than on the bottom line.
Ellis also talks about the importance of design in healthcare. He argues that we need to design healthcare systems that are easy to use and that make patients feel comfortable and supported.
Finally, Ellis discusses the role of technology in healthcare. He argues that we need to use technology to improve the patient experience, but we also need to be careful not to let technology dehumanize healthcare.
Key talking points:
The importance of empathy and compassion in healthcare
The need to focus on the patient experience
The importance of design in healthcare
The role of technology in healthcare
Takeaways:
We need to find a way to make the healthcare system more humane.
We need to focus on the patient experience.
We need to use technology to improve the patient experience, but we also need to be careful not to let technology dehumanize healthcare.
Overall, this episode is a thought-provoking discussion about the importance of humanizing healthcare. Ellis makes a number of important points about the need for empathy, compassion, and design in healthcare. He also raises important questions about the role of technology in healthcare.
I hope this summary is helpful. Please let me know if you have any other questions.
