Hi Grant - I just wanted to give you some feedback from both myself and my injury management advisor upon showing her your email. I'll start by saying the following feedback is definitely unique from my 6+ years of experience case managing claims and working with workplace rehabilitation providers. Firstly, I was impressed with your thinking and particularly with your attachment referencing the Stories/Narratives that we each develop and share with others. It made me reflect on the way that my story has changed over the years and what has lead me to who I am today., I like that you share this with the injured workers and the idea of engaging them to re-write their stories, particularly as many injured workers can be consumed with their stpory being that of injury rather than what the future holds beyond injury. I am impressed by your level of service and thinking outside of the square that you develop for each case to fully engage workers in the process and their sense of ownership that you are developing. Your methods of engagement, rapport building and tailored approach towards each worker whilst remaining focused on the legislative requirements is refreshing and I am certain will result in positive outcomes for all stakeholders. I look forward to see how everything develops! With regard to my injury management advisor's feedback, well in simple tems she felt like sending a copy of your email to other workplace rehabilitation providers we engage showing them how things can be done and the level of thinking that can be applied to engage workers and provide them with tools and strategies outside of standard job seeking application in promoting recovery and return to work. Just wanted to take the time to thank you for the feedback and strategies for each of my referrals so far and let you know I have noticed that your approach with each of them is very much tailored to their individuality. Great work Grant! Claims Officer, Claims Operation Branch, Workers Compensation Insurance Division WorkCover Authority of NSW
Claims Officer - WorkCover Authority of NSW - WorkCover Authority of NSW

Pre-employment Assessment

Framework's functional and medical pre-employment screening protocol is designed to provide as much useful information as possible as promptly as possible. We understand the importance of giving you valid information. This is Framework's point of difference.

Every day we make decisions based on insufficient information. Not only that but we're also subject to a plethora of cognitive biases and we take shortcuts in decision making. If we didn't we wouldn't get through each day. Recognition of our biases and shortcuts is crucial to account for the limitations they impose on our decision making. Nowhere is this more applicable than in recruitment. Recruitment decisions are usually made in the context of limited time and the need to fill a position quickly.

As an employer, of course you want to discriminate in favour of the best candidate. However you have to be careful. It can be unlawful to discriminate based on a "medical impairment" and simple measurement of impairments is not a valid method of predicting performance on the job. Functional capacity is best determined by observing the candidate's performance in context.

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