Hi Grant - I just wanted to give you some feedback from both myself and my injury management advisor upon showing her your email. I'll start by saying the following feedback is definitely unique from my 6+ years of experience case managing claims and working with workplace rehabilitation providers. Firstly, I was impressed with your thinking and particularly with your attachment referencing the Stories/Narratives that we each develop and share with others. It made me reflect on the way that my story has changed over the years and what has lead me to who I am today., I like that you share this with the injured workers and the idea of engaging them to re-write their stories, particularly as many injured workers can be consumed with their stpory being that of injury rather than what the future holds beyond injury. I am impressed by your level of service and thinking outside of the square that you develop for each case to fully engage workers in the process and their sense of ownership that you are developing. Your methods of engagement, rapport building and tailored approach towards each worker whilst remaining focused on the legislative requirements is refreshing and I am certain will result in positive outcomes for all stakeholders. I look forward to see how everything develops! With regard to my injury management advisor's feedback, well in simple tems she felt like sending a copy of your email to other workplace rehabilitation providers we engage showing them how things can be done and the level of thinking that can be applied to engage workers and provide them with tools and strategies outside of standard job seeking application in promoting recovery and return to work. Just wanted to take the time to thank you for the feedback and strategies for each of my referrals so far and let you know I have noticed that your approach with each of them is very much tailored to their individuality. Great work Grant! Claims Officer, Claims Operation Branch, Workers Compensation Insurance Division WorkCover Authority of NSW
Claims Officer - WorkCover Authority of NSW - WorkCover Authority of NSW

Framework Partnership Program

A Partnership in learning

The Framework Partnership Program is a culmination of many years of learning in workplace injury rehabilitation.  We have come to understand that the existing system creates secondary disability and undermines relationships within workplaces.  We have developed an alternative that is anchored to organisational learning.

The Partnership Program addresses the key principles of injury management: early intervention and respectful relationships between workers, employer and insurer. Framework Group balance the complexities of facilitating these relationships and ensuring that everyone works well together in a streamlined, proactive approach that supports organisational learning.  The partnership in learning approach provides a portal through which an organisation can enhance their organisational culture. We can’t promise an overnight transition but rather, an iterative approach that develops, enhances and maintains effective working relationships over the medium to longer term.

Fortunately, good outcomes for injured workers coincide with significantly reduced costs to the employer and insurer. In the transition period of 12-24 months it is common for us to see claims costs and premiums reduce significantly.

Framework Group provides support directly to injured workers and their supervisors who are empowered to better understand and manage injuries.

Supervisors often feel uncomfortable managing injured staff so Framework Group embraces a supporting role.  We also support the management team by providing claims management advice at policy level and on a claim by claim basis.  This support extends to establishing and maintaining a respectful working relationship with the Workers Compensation agent/insurer and with key service providers.

The Framework Partnership Program is proving that an energetic, well-informed and respectful approach to injury management improves organisational culture and helps employees and supervisors reclaim some control, and also saves a lot of time and a lot of money.

To be honest however,  the transition isn’t always easy and doesn’t occur overnight. It involves commitment from your management team, relationship building with your insurer, education and support of your supervisors and team leaders and ongoing conversations throughout your organisation.

It isn’t easy but it is worthwhile and rewarding.

To begin a conversation with us, call 1300 661 296 or email  solutions@frameworkgroup.com.au

 

Framework Partnership Program Services

  • Integrated claims and injury management
  • Early intervention injury management
  • Injury management policy development and implementation
  • RTW management and coordination
  • Workers Compensation premium health check
  • Mediation and Conflict resolution
  • Weekly benefits and reimbursement calculation & coordination