Hi Grant - I just wanted to give you some feedback from both myself and my injury management advisor upon showing her your email. I'll start by saying the following feedback is definitely unique from my 6+ years of experience case managing claims and working with workplace rehabilitation providers. Firstly, I was impressed with your thinking and particularly with your attachment referencing the Stories/Narratives that we each develop and share with others. It made me reflect on the way that my story has changed over the years and what has lead me to who I am today., I like that you share this with the injured workers and the idea of engaging them to re-write their stories, particularly as many injured workers can be consumed with their stpory being that of injury rather than what the future holds beyond injury. I am impressed by your level of service and thinking outside of the square that you develop for each case to fully engage workers in the process and their sense of ownership that you are developing. Your methods of engagement, rapport building and tailored approach towards each worker whilst remaining focused on the legislative requirements is refreshing and I am certain will result in positive outcomes for all stakeholders. I look forward to see how everything develops! With regard to my injury management advisor's feedback, well in simple tems she felt like sending a copy of your email to other workplace rehabilitation providers we engage showing them how things can be done and the level of thinking that can be applied to engage workers and provide them with tools and strategies outside of standard job seeking application in promoting recovery and return to work. Just wanted to take the time to thank you for the feedback and strategies for each of my referrals so far and let you know I have noticed that your approach with each of them is very much tailored to their individuality. Great work Grant! Claims Officer, Claims Operation Branch, Workers Compensation Insurance Division WorkCover Authority of NSW
Claims Officer - WorkCover Authority of NSW - WorkCover Authority of NSW

About Framework Group

With a focus on helping organisations to remain empowered and keeping both injured workers and employers onside and actively involved, Framework Group have developed The Framework Partnership Program.

Framework Group is a network of health professionals with experience, enthusiasm and expertise in guiding organisations and their people through and around the complex systems, and entrenched conventional wisdom, attached to prevention and recovery from injury.

The business has evolved from its origins as the Hills Street Group, establishing a reputation for proactive evidence based service and developing innovative strategies to minimise the financial and social costs of workplace injuries.

Not satisfied with the standard procedures for WorkCover case management, Framework Group’s Managing Director James Ellis and his team have formulated innovative strategies that consistently outperform traditional approaches.

Framework's message is:

“We love people to work”

We know it sounds simple, but it underpins everything we do day to day. We know work keeps people healthy and we know that even when injured, being at work is therapeutic. It’s all about giving you control of your injury management by keeping your team happy, healthy and working.

Framework Group services NSW with offices on the Central Coast, the Hunter Valley and Newcastle, the Mid North Coast (Forster - Tuncurry - Taree - Port Macquarie), Mid West (Mudgee), Central South West (Young), and Sydney. Our Team of professionals look forward to working with you.

To find out more call 1300 661 296 or email solutions@frameworkgroup.com.au.

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